Privacy Policy

Introduction
Trace ’n Chase (“We”, “Us”, “Our”) values your trust and is committed to protecting the personal information you share with us. This Privacy Policy sets out how we collect, use, disclose, transfer, and safeguard your data when you visit or use authentication.tracenchase.com (“Website”). It also explains your data protection rights and how you can exercise them under applicable law, including the General Data Protection Regulation (GDPR).

Information We Collect

  1. Personal Data
    We may collect identifiable information directly from you, including:
  • Full name, email address, and contact details (when you create an account, subscribe to updates, or submit an inquiry).
  • Account login credentials (encrypted).
  • Communication preferences and message content from support requests or surveys.
  1. Authentication Data
    When you use our product verification services, we collect:
  • Codes, serial numbers, or other identifiers related to trading cards and memorabilia.
  • Metadata associated with authentication requests, such as timestamps and verification outcomes.
  1. Technical and Usage Data
    Automatically collected through cookies, analytics tools, and server logs:
  • IP address, browser type, operating system, device information, and referring URLs.
  • Website interactions, access times, and pages visited.
  1. Cookies & Tracking Technologies
    We use cookies, web beacons, and analytics platforms to:
  • Ensure proper functionality of the website.
  • Analyze usage patterns to enhance performance and reliability.
  • Deliver a more personalized experience and measure visitor engagement.
    You can manage your cookie settings at any time through your browser preferences.

How We Use Your Information

We process your information lawfully and transparently for the following purposes:

  • To authenticate products submitted for verification and maintain genuineness records.
  • To respond to inquiries, support requests, and feedback.
  • To manage subscriptions, newsletters, and promotional communications (only if you opt-in).
  • To improve and optimize our website’s content, structure, and security.
  • To detect, prevent, and respond to fraud, misuse, or unauthorized access.
  • To comply with applicable laws, court orders, or governmental requests.

Legal Basis for Processing

We process your data based on:

  • Consent: Where you choose to receive communications or use optional services.
  • Contractual necessity: When data is required to provide authentication or related services.
  • Legitimate interest: To maintain and enhance site functionality, measure performance, and prevent fraud.
  • Legal obligation: When processing is required under applicable law.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data. Information may be disclosed only to:

  • Authorized service providers assisting in hosting, communications, or authentication processes, bound by strict confidentiality agreements.
  • Regulatory or law enforcement authorities where required by law or court order.
  • Successors in the event of a merger, acquisition, or corporate restructuring, subject to equivalent data protection safeguards.

Data Retention

We retain personal and authentication data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data used for authentication logs may be anonymized for statistical and fraud-prevention purposes.

Your Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion (“Right to be Forgotten”) where data is no longer required.
  • Withdraw consent for processing based on consent at any time.
  • Object to processing carried out on legitimate interests or direct marketing.
  • Request data portability where technically feasible.

To exercise your rights, please contact us at contact@tracenchase.com.

Data Security

We employ industry-standard security measures, including:

  • SSL/TLS encryption for all transmitted data.
  • Secure, restricted-access servers hosted in certified data centers.
  • Periodic security audits and employee confidentiality training.
    Only authorized personnel are permitted to access personal data for legitimate operational purposes.

Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect or store personal data from children. If such data is inadvertently collected, it will be promptly deleted upon discovery.

International Data Transfers

Your information may be stored or processed within the European Union and/or the United States. We ensure appropriate safeguards—such as Standard Contractual Clauses (SCCs)—are in place to maintain an equivalent level of data protection during international transfers.

Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect updates in our practices, legal obligations, or technologies. Modifications will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact:

Trace ’n Chase S.A.
50 Antoniou Daniolou Street, Thessaloniki, 54249, Greece
Email: contact@tracenchase.com

Last Updated: October 2025